Terms of Service

By creating an account or using KnoDesk you agree to these terms. If you use KnoDesk on behalf of a business, you confirm you have authority to bind that business.

KnoDesk provides an AI front-desk platform covering chat, email, voice, bookings and lead management. We may improve, change or retire features with reasonable notice.

You are responsible for activity under your account and for keeping credentials secure. Provide accurate information and tell us promptly about any unauthorised use.

You may not use KnoDesk to send spam, break the terms of connected platforms such as WhatsApp, Meta or Google, infringe others' rights, or process unlawful content. We may suspend accounts that put the service or other customers at risk.

You keep ownership of the documents, messages and customer data you bring to KnoDesk. You grant us a limited licence to process it only to provide and improve the service for you.

Paid plans are billed in advance each month. You can cancel at any time and keep access until the end of the billing period. Fees already paid are non-refundable except where required by law.

KnoDesk answers using the information you provide, but AI can make mistakes. You are responsible for reviewing escalation rules and for how you rely on automated replies.

To the extent permitted by law, KnoDesk is provided as is, and our total liability is limited to the fees you paid in the twelve months before the claim.

We may update these terms and will notify you of material changes. Continued use after a change means you accept the updated terms.